Special Projects Coordinator - University Housing - UTK

University of Tennessee • Knoxville, TN

2d • $19 • Onsite

About The Position

This position provides front-office leadership for the University Housing office by delivering high-quality customer service, serving as an information resource, and routing questions to the appropriate staff members. The role collaborates on key processes such as the student housing application cycle, occupancy management, the University Housing portal, and operational data analysis. Under established guidelines and with supervisory oversight, the position makes day-to-day determinations on routine application, portal, and occupancy issues; identifies and resolves process gaps; and escalates complex cases as needed to ensure timely, accurate service and sound operational outcomes.

Requirements

• Associate’s Degree
• Three years of experience working with public-facing customer service
• Knowledge of department customer service standards, department resources, and university functions.
• Ability to communicate effectively (written and oral) to individuals within and outside the university community.
• Ability to engage and interact effectively with all populations (students, families, guests.)
• Ability to multitask (answer phones, assist visitors, respond to email, etc.)
• Exceptional customer service skills.
• Skilled with Microsoft Office Suite.

Nice To Haves

• Bachelor’s Degree
• Experience working in a university environment.
• Experience in learning new software.
• Knowledge of complexities of a university environment.
• Ability to apply critical thinking and problem-solving skills to address unique and complete challenges.

Responsibilities

• Special Projects - Provides day-to-day management of high-priority resources, deadlines, and workstreams across Administrative Services, balancing competing priorities and coordinating deliverables across multiple stakeholders.
• Communication, Outreach, and Customer Service - Represents University Housing at on-campus and local/regional admissions recruitment, marketing events, and campus tours. Delivers customer service through timely, solution-oriented responses to complex questions about campus life, housing timelines, policies, rates, contracts, and next steps.
• Occupancy Management - use the housing/occupancy management system to update student statuses, maintain assignment and room inventory accuracy, and ensure key milestones (applications, assignments, cancellations, waitlists, room changes) progress on schedule.
• Supervision and Training - Provide functional supervision and daily direction for student staff supporting the front desk and tour guide team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree