Job Posting Title Special Operations and Intelligence Unit Telecommunicator

State of North Carolina

4d • Onsite

About The Position

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

SOIU Telecommunicator position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. The position reports to the supervisor assigned to Special Operations and Intelligence Unit (SOIU) Communications Center, located at the Yonkers Road Complex in Raleigh, NC.

About The SOIU Unit: The Special Operations & Intelligence Unit (SOIU) is within the Department of Adult Correction and is responsible for identifying appropriate security goals, objectives, standards, strategies, and technologies used. SOIU also directs activities of both Prisons and Community Corrections staff and oversees the collection, analysis, and sharing of intelligence information.

Requirements

• High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure (OR) an equivalent combination of education and experience.
• Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified.
• Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years.

Nice To Haves

• Effective communication skills, with the ability to convey information clearly in both written and verbal formats.
• Demonstrated ability to interpret and apply rules, laws, and governing security regulations.
• Proficiency in using software applications for accurate data entry, retrieval, and reporting.
• Current DCI Certification and solid understanding of law enforcement practices and NC DAC terminology.
• Working knowledge of probation and parole policies, prison and court systems, and related procedures.

Responsibilities

• Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders.
• Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials.
• Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance.

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED