Special Loans Specialist (On-site)

Servicing•Coppell, TX

10d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs) , Daily Simple Interest (DSI) loans, Balloon loans, and modifications, SCRA, among other responsibilities. Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals. The Special Loans Specialist I must be detail-oriented and able to work under pressure on a variety of tasks, including research and resolution of escalated/priority requests and project tasks.

Requirements

High school diploma or equivalent, required.
0-2 years’ experience in the mortgage industry.
Proficient working knowledge of Microsoft Outlook, Word, and Excel.
Strong knowledge of mortgage documents, security instruments, and modification documents.
Strong verbal and written communication skills.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Research servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses.
Analyzes exception reports and clears exceptions by researching and adjusting loans as necessary.
Monitors the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.
Audits ARM Change Notifications prior to mailing .
Performs document to data reviews to ensure proper servicing of various loan types and ensuring adherence to investor and regulatory guidelines.
Reviews and processes modification requests.
Conducts special projects as assigned by Special Loans management.
Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.
Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.
Supports management in achieving goals and improving the efficiency/productivity of the department.
Completes miscellaneous tasks as necessary or required.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions