Special Investigator Senior

Hillside • Rochester, NY

11h

About The Position

The Senior Special Investigator oversees the internal investigative process as
it relates to allegations of abuse and neglect involving Hillside staff and
youth. This position ensures that investigations are completed accurately,
efficiently, and in adherence to Hillside and State Oversight Agencies (SOA)
policies and regulations. The Senior Special Investigator provides supervision,
consultation and skills-based training to other Special Investigator(s), and
assigns investigations to investigators as appropriate.

Requirements

• Bachelor’s degree required with minimum 3 years of experience in child and family human services or related fields required; or
• Associate’s degree (e.g., paralegal studies) required with minimum 5 years of relevant investigative, legal support, compliance, or related experience required (e.g., collecting and reviewing evidence, interviewing witnesses, analyzing records, preparing investigative reports, or supporting administrative or legal proceedings, and etc.)
• Minimum 2 years of experience with investigations involving vulnerable persons required
• Minimum 1 year of leadership experience required
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
• Must possess excellent writing skills and the ability to communicate potentially complex events in a written format.
• Knowledge of relevant organizational policies, procedures, and applicable regulations to conduct thorough, objective, and credible investigations.
• Knowledge of, or the ability to learn, verbal and physical intervention techniques relevant to the organization’s operations.
• Proficiency with MS Office including MS Outlook, MS Word, MS Excel, and MS PowerPoint.
• Basic knowledge of NYS Regulatory bodies including but not limited to Office of Mental Health, Office of Children and Family Services, Office for Persons with Developmental Disabilities, Department of Health, and State Education Dept. of NYS.
• Maintain the highest ethical and confidentiality standards.
• Strong leadership skills to foster a collaborative and inclusive culture.
• Knowledge of, or the ability to quickly learn, the organization's structure, functions and operational processes.

Responsibilities

• Conduct investigations into allegations of abuse/ neglect or significant incidents delegated to Hillside by the Office of Mental Health (OMH) or Office for Persons with Developmental Disabilities (OPWDD).
• Conduct investigations into allegations of abuse and neglect incidents involving staff in programs not under the jurisdiction of the NYS Justice Center as needed.
• Respond to inquiries from OMH, OPWDD, NYS Justice Center, or local/state law enforcement regarding an allegation of abuse or neglect.
• Conduct witness interviews and take witness statements.
• Collect evidence by gather and review all pertinent documents, letters, email or other communications, damaged property, photos, audio or video files, etc.
• Compile and retain investigative information in an orderly, organized and confidential manner.
• Write investigative reports in objective, thorough, and concise manner.
• Draw conclusions resulting from investigations in an unbiased, impartial, rational, and objective way.
• Remain knowledgeable in Hillside policies and keeps abreast of regulations, reporting requirements and methodology to perform accurate investigations.
• Participate in Special Review Team (SRT) and Developmental Opportunities Services Special Incident Review Committee (DO Services SIRC) meetings to review assigned investigations.
• Assist in hiring and provide on-going supervision of Special Investigators.
• Teach investigative techniques and develop investigator skill set.
• Oversee on-going internal investigations of child abuse/neglect.
• Provide mentoring and assistance to Special Investigators or designees with current investigations.
• Review, edit, and offer constructive feedback on all internal investigative reports completed by Special Investigators.
• Assign investigations to Special Investigators, or designees, based on availability and skillset. Monitor workflow.
• Maintain an accurate database of all internal investigations completed throughout Hillside.
• Inform Hillside leadership of SOA and New York State Justice Center changes to laws and policies regarding investigations.
• Establish policies and standard operating procedures for the Hillside internal investigation process.
• Facilitate the discussion and all relevant follow up of the investigatory review at Special Review.
• Facilitate Special Review Team meetings as needed.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Benefits

• We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees