Special Hazards Technician III

M.C. Dean, Inc

2d•Onsite

About The Position

The Special Hazards Technician III is responsible for the inspection, testing, maintenance, troubleshooting, and repair of special hazard fire suppression systems. This role also performs site surveys, provides technical recommendations, and supports the development of junior technicians. The position requires strong technical expertise, high levels of self-organization, and the ability to work independently in demanding, time-sensitive environments while delivering exceptional customer service.

Requirements

High School Diploma (required) with 8+ years of relevant experience or
2 years technology degree and 6+ years of relevant experience.
Valid driver’s license with acceptable driving record
Ability to pass background checks and meet site-specific access requirements.
This position has been identified as requiring an additional client background check.
Posses NICET Level II Certification in Special Hazards Fire Suppression Systems Or
Pass NICET Level II Certification in Special Hazards Fire Suppression Systems exam within 90 days of employment
Advanced technical knowledge of special hazards fire suppression systems
Ability to perform site assessments and develop practical, code-compliant recommendations
High level of self-organization and ability to work independently
Strong planning, time management, and problem-solving skills
Ability to multitask and adapt to changing priorities
Ability to work under stress and in time-sensitive environments
Strong customer service skills with a professional, consultative approach
Effective verbal and written communication skills
Attention to detail with a strong focus on accuracy, documentation, and compliance
Ability to train, mentor, and support junior technical staff.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information.
(Ability to obtain and maintain a Top-Secret clearance required.)

Nice To Haves

NICET Level III Certification in Special Hazards Fire Suppression Systems (Preferred)
Experience with multiple special hazard system types and manufacturers
Strong working knowledge of applicable NFPA standards
Experience working in mission-critical or high-risk environments (e.g., data centers, industrial facilities, clean rooms)
Prior experience mentoring or training technicians

Responsibilities

Inspect, test, maintain, troubleshoot, and repair special hazard fire suppression systems in accordance with applicable codes and standards
Perform service on systems including (but not limited to) clean agent, foam, CO₂, dry chemical, and other engineered suppression systems
Conduct site surveys and system evaluations to assess existing conditions, compliance, and service needs
Provide technical recommendations to customers and internal teams regarding system performance, upgrades, deficiencies, and corrective actions
Plan and organize daily work activities to meet service schedules and customer commitments
Coordinate with service coordinators, project managers, engineers, and customers to ensure timely and effective service delivery
Accurately document inspections, deficiencies, repairs, test results, and site survey findings
Communicate system conditions, recommendations, and compliance issues clearly and professionally to customers
Train, mentor, and provide technical guidance to junior technicians and apprentices
Support quality control by reviewing work performed by junior technicians and ensuring adherence to company standards
Maintain compliance with NFPA standards, manufacturer requirements, and company procedures
Respond to service calls, including urgent and emergency situations, as required
Work effectively under pressure while managing multiple tasks, job sites, and priorities
Maintain tools, equipment, and service vehicles in safe and working condition
Support continuous improvement of service quality, safety, and customer satisfaction