Special Events Representative - T-Mobile Arena
About The Position
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Guest Services Representative is responsible for providing professional, polished, and anticipatory guest service in all public and premium areas of MGM Resorts Arena and Event spaces. This position reports directly to the Guest Services Supervisor. All duties are to be performed in accordance with departmental and Las Vegas Arena Management policies, practices, and procedures.
Requirements
- 1+ years of prior relevant experience in Customer Service required
- Work varied shifts, to include weekends and holidays
Responsibilities
- Greets guests with a smile as they enter the venue.
- Maintains pleasant, friendly, and professional demeanor with clients, guests, team members, and partners at all times.
- Responsible for protecting the integrity of the arena by ensuring all guests have proper tickets or credentials.
- Provides accurate directions to the various club, concourse, suite, special hospitality locations, and all premium areas of the building.
- Maintains a positive working relationship with all building partners to ensure the needs of our guests are met.
- Partners with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.
- Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers.
- Operates elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels.
- Completes all assigned tasks within the guidelines & deadlines set by Guest Services Manager and Supervisors.
- Maintains a fun, friendly, and safe environment in assigned sections.
- Effectively and calmly interacts with irritated or emotional guests and employees.
- Perform other job-related duties as requested
Benefits
- Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free parking on and off shift at all MGM Resorts properties
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
