Special Events Manager

the Memphis Zoo•Memphis, TN

2d•Onsite

About The Position

The Special Events Manager is responsible for leading the strategy, planning, coordination, and execution of all public-facing special events at the Memphis Zoo. These include major signature events such as Zoo Rendezvous, Zoo Boo, Lantern Festival, Roar & Pour, seasonal programs, member events, and community engagement events. This role provides departmental leadership, oversees event standards, manages timelines and budgets, and ensures each event delivers an exceptional guest experience that aligns with the Zoo’s brand and financial objectives. The Special Events Manager will supervise the Special Events Coordinator to ensure strong execution, consistency, and continuous improvement across all events. The ideal candidate is an experienced event professional who excels in leadership, communication, creative problem-solving, and cross-departmental collaboration. Evening, weekend, and holiday work is required based on event schedules.

Requirements

Collaboration.
Detail-Orientation.
Flexibility/Adaptability.
Microsoft Office Suite.
Multi-Tasking.
Project Management.
Self-Motivation and Initiative.
Strategic Planning.
21 years or older.
Clear background check.
Clear drug screening.
Valid driver’s license.
Clear MVR screening.
Proof of current automobile insurance.

Nice To Haves

3-5 years of experience in private and/or special events.
Background in nonprofit organizations, cultural institutions, sports, entertainment, or attractions.

Responsibilities

Lead and manage the Special Events Coordinator, providing coaching, prioritization, and support.
Facilitate event planning meetings and maintain cross-departmental alignment.
Develop, refine, and implement special event SOPs, ensuring consistent operational excellence.
Oversee event calendars, timelines, and workflow to ensure smooth execution across all major events.
Serve as the on-site leader for large-scale or high-profile events.
Oversee the full planning life cycle for public-facing Zoo events, including concept development, logistics, staffing, run-of-show creation, and operational execution.
Collaborate with Marketing, Operations, Guest Services, Food & Beverage (Levy), Retail (Levy), Education, and other Zoo departments to ensure seamless delivery.
Ensure event spaces are prepared, safe, and in alignment with Zoo standards.
Evaluate event performance regularly and implement enhancements to elevate guest experience and efficiency.
Develop, monitor, and manage event budgets, ensuring responsible spending and targeted revenue outcomes.
Track event revenue, expenses, and profitability; report insights to the Director of Marketing & Events.
Identify opportunities for revenue growth, cost savings, and operational efficiencies.
Approve event-related invoices, contracts, and purchase requests.
Serve as a primary point of contact for external vendors, entertainers, rental companies, and service partners.
Ensure sponsorship activations are implemented accurately and professionally in partnership with the Marketing & Partnerships team.
Maintain strong working relationships with long-term event partners.
Set and maintain presentation standards for all special events.
Review guest feedback and lead improvements to enhance satisfaction and accessibility.
Ensure events reflect the Memphis Zoo’s values, mission, and community focus.