Special Events Manager - Brookyln Bowl Las Vegas

Brooklyn Bowl Las Vegas•Las Vegas, NV

12d

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO I. Financial Performance of Department(s) Aggressively ensure that revenue is generated in accordance with individual sales quota established by DOS and track financials per market segment, per month and per quarter. Assist DOS in creating annual sales plans for each market segment; Convention, Association, Incentive, Tour &Travel, Social, Local, Corporate; SMERF, DMC, etc. II. Essential Duties Meet and exceed individual sales goals Consistently fulfill sales call quotas and required tracking protocol Complete understanding of competitive set as well as key points to sell against such venues Handle initial phone call and electronic inquiries in a timely manner (within 24 hours) Develop a complete, comprehensive targeted list of companies/organizations within assigned categories Build, maintain and target client database (from internal and external sources): convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC’s, etc. Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors Help to ensure optimal perception of the venue within the community as well as within professional organizations Maintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee Handbook With DOS, ensure and monitor that all required reports (SEO’s, monthly calendar, contacts made, forecasting, trackers, financial rectification, ROME flashes, initiatives, etc.) are fulfilled and distributed in a timely manner for proper planning Maintain accurate event financial records and adhere to required departmental and organizational processes/protocol Generation of proposals Generation of Special Events Orders Contract negotiations Generation of contracts Post-event correspondence Supply requisitions Client relations Maintain and communicate current event information on talent calendar Ensure accurate file maintenance (Caterease and Rome) Working knowledge and expertise in use of Caterease, Cendyn, Exact Target, Rome, Hoovers, etc. Management of software programs affiliated with the department; Caterease, Cendyn, Exact Target, Rome, Hoovers, etc. Understanding of all operational department responsibilities, capabilities and limitations, to smoothly ensure maximum guest satisfaction, event execution and operational communication Ensure staffing levels are fulfilled by the Logistics Manager III. Sales Solicit new and existing clients to meet / exceed budgetary sales expectations Create internal/external promotional programs and track results Fulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis and other reports requested / required Develop sales strategy for defined market segments, industries & conventions Build and maintain client database(s) in Caterease & Exact Target Actively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, MPI, HSMAI, ISES, PCMA etc.) Assist in development of sales collateral material Assist in updating of venue sales website, on-line venue listings and assigned social media applications Attends tradeshows, networking events, sales blitzes and other off-site sales efforts at the direction of the Director of Sales Geographically determine and participate in marketing the venue to trade shows, both locally and nationally at the Director of Sales direction

Requirements

Professional Appearance
Punctuality and Attendance
Attitude and Teamwork
Job Skills / Productivity
Communication (Written and Verbal)
Adherence to Company Policies
Working Relationships
Responsible Alcohol Awareness Training Certification or Equivalent
Working knowledge of local and regional markets, special event operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relations
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Skilled in interpersonal communications, organizational concepts and financial knowledge
Ability to delegate, follow up, relate to staff and guests / clients in a positive effective manner
High school diploma required
Three to five years sales experience in the hospitality industry; experience in catering sales/social/wedding markets highly preferred
Tolerance of all cultures, music and art forms

Nice To Haves

Bachelor’s Degree
Local market experience and relationships

Responsibilities

Aggressively ensure that revenue is generated in accordance with individual sales quota established by DOS and track financials per market segment, per month and per quarter.
Assist DOS in creating annual sales plans for each market segment; Convention, Association, Incentive, Tour &Travel, Social, Local, Corporate; SMERF, DMC, etc.
Meet and exceed individual sales goals
Consistently fulfill sales call quotas and required tracking protocol
Complete understanding of competitive set as well as key points to sell against such venues
Handle initial phone call and electronic inquiries in a timely manner (within 24 hours)
Develop a complete, comprehensive targeted list of companies/organizations within assigned categories
Build, maintain and target client database (from internal and external sources): convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC’s, etc.
Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendors
Help to ensure optimal perception of the venue within the community as well as within professional organizations
Maintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee Handbook
With DOS, ensure and monitor that all required reports (SEO’s, monthly calendar, contacts made, forecasting, trackers, financial rectification, ROME flashes, initiatives, etc.) are fulfilled and distributed in a timely manner for proper planning
Maintain accurate event financial records and adhere to required departmental and organizational processes/protocol
Generation of proposals
Generation of Special Events Orders
Contract negotiations
Generation of contracts
Post-event correspondence
Supply requisitions
Client relations
Maintain and communicate current event information on talent calendar
Ensure accurate file maintenance (Caterease and Rome)
Working knowledge and expertise in use of Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.
Management of software programs affiliated with the department; Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.
Understanding of all operational department responsibilities, capabilities and limitations, to smoothly ensure maximum guest satisfaction, event execution and operational communication
Ensure staffing levels are fulfilled by the Logistics Manager
Solicit new and existing clients to meet / exceed budgetary sales expectations
Create internal/external promotional programs and track results
Fulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis and other reports requested / required
Develop sales strategy for defined market segments, industries & conventions
Build and maintain client database(s) in Caterease & Exact Target
Actively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, MPI, HSMAI, ISES, PCMA etc.)
Assist in development of sales collateral material
Assist in updating of venue sales website, on-line venue listings and assigned social media applications
Attends tradeshows, networking events, sales blitzes and other off-site sales efforts at the direction of the Director of Sales
Geographically determine and participate in marketing the venue to trade shows, both locally and nationally at the Director of Sales direction

Benefits

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

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