Special Events Manager

Hilton Grand Vacations • Orlando, FL

364d

About The Position

Are you ready for an amazing, thrilling, fast paced career in hospitality? Currently seeking for team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team. The Events Manager supervises the Special Event Agents to insure all properties are provided with qualified owners, members, and samplers for timeshare sales presentations. The Manager supervises the outbound telephone calls inviting special guests to attend set events. The Manager is ultimately responsible for insuring that we extend outstanding customer service to potential guests at the first point of contact. The Manager has oversight over general concierge services for all guests as they pertain to special events.

Requirements

• A minimum two (2) years of experience in event marketing, telephone sales, or timeshare field required.
• A minimum one (1) year of supervisory experience in event marketing, telephone sales, or timeshare field required.
• Possess strong organizational & administrative skills.
• Current proficiency with MS Office, including Word, Excel & Outlook.
• Ability to work any day of the week and any shift to include weekends and holidays.

Nice To Haves

• Ability to interact with internal and external customers at all levels.
• Strong customer service orientation and focus.
• Knowledge and experience in business, supervision, and management.

Responsibilities

• Supervises the filling of all scheduled events.
• Ensures that the minimum monthly budget VPG on all tours is maintained.
• Maintains a minimum 90% qualified show percentage for the month.
• Attains a booking minimum of two (2) tours a day.
• Responsible for the oversight of all inbound and outbound calls daily.
• Addresses and resolves advanced telephone calls and guest concerns.
• Supervises telephone calls for quality assurance.
• Trains and coaches Special Events Agents.
• Tracks and reports budgeted numbers and team member personal production.
• Maintains knowledge with all Company programs, systems, and resorts.
• Follows Company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
• Adheres to Company and federal guidelines as they relate to federal and internal Do Not Call list.
• Adheres to the utmost integrity when interacting with fellow team members and management as well as owners, members, and prospects.
• Provides outstanding customer service in accordance with the Company standards.
• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members, and prospects.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees