Special Events Logistics Manager - Minneapolis Market

Live Nation Worldwide•Minneapolis, MN

13d•$53,000 - $67,000

About The Position

Job Summary: Who are we? Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com . HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role: The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales. The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.

Requirements

High School Diploma (College Degree preferred)
Minimum one year in a customer service capacity
Working knowledge of computers (Excel, Word, databases)
Basic Mathematical skills
Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures.
Written and verbal communication skills; time management skills.
Ability to prioritize and organize and work in a fast-paced, high volume environment.

Responsibilities

Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department
Provides administrative support and assistance to the Special Events Sales Team
Distribution of all internal and external correspondence
Maintains all departmental files
Assists department team members with Information Systems support
Distribution of all internal and external correspondence
Maintains departmental files.
Assists all department team members with Information Systems support.
Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
Coordinates with Production department on all production aspects needed for an event
Liaison between client and LN Team Members throughout Event.
Must maintain a neat, clean and well-groomed appearance (specific venue standard)
Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
Assures seamless transition for Client from Sales Department to Operations Manager during Event
Handle all aspects of the Special Event once the special event order (SEO) has been distributed
Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS
Assist Sales Manager(s) as requested with special needs by the client
Participate in meetings such as the SEO Meeting and Production Meeting
Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue
Maintain files in proper order after the (SEO) has been distributed
Process all deposits and payments in a timely manner
Track status of payments made for all events with Sales Mangers
Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
Verify Deposit / Payments tracking schedules with Sales Manager
Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts
Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check
Manage staff hours to ensure we are not exceeding our budget
Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager
Maintain supply of digital and print sales kits and collateral materials
Update sales kit inserts and menus as needed.
Collect and update digital content for event marketing
Generate a competitive analysis report on a quarterly basis
Special projects as assigned by Director of Sales
Distribution of final contracted SEO’s to appropriate parties
Train all staff with regards to the proper techniques and etiquette for service
Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager