Special Events Attendant

Marriott•Nashville, TN

1h•Onsite

About The Position

The Special Events Attendant provides customer service and operational support for various exhibits and shows. This role involves assisting guests to safely enjoy attractions, selling tickets and retail merchandise using suggestive selling techniques, and operating cash registers and POS systems while adhering to established cash control procedures. The attendant is also responsible for answering guest inquiries via phone, in person, or electronically, and providing clear directions. Key aspects of the role include following company policies, reporting unsafe conditions, maintaining a professional appearance, protecting company assets, and ensuring guest satisfaction by welcoming and anticipating their needs. The position also requires professional communication, fostering positive team relationships, complying with quality assurance standards, and identifying opportunities for operational improvements. Physical demands include standing, sitting, or walking for extended periods and the ability to lift objects weighing up to 25 pounds.

Requirements

Ability to provide customer service.
Ability to operate attractions/events.
Sales skills, including suggestive selling for tickets and merchandise.
Proficiency in operating a cash register and POS system.
Ability to manage cash banks and deposits according to cash control procedures.
Strong communication skills for answering guest inquiries and directing guests.
Adherence to company policies and procedures.
Ability to maintain a clean and professional appearance.
Ability to maintain confidentiality and protect company assets.
Ability to welcome and acknowledge guests and anticipate their service needs.
Ability to develop and maintain positive working relationships and support team goals.
Ability to comply with quality assurance standards.
Ability to identify and recommend process improvements.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Responsibilities

Provide customer service in the areas of operations for various exhibits and shows.
Operate attraction/event by assisting guests to safely enjoy their experience.
Sell tickets to attraction/event by providing accurate information in a suggestive selling manner.
Sell retail merchandise utilizing suggestive selling methods and maintaining displays as needed.
Operate cash register and POS system to sell tickets or merchandise.
Be responsible for cash bank and deposits following established cash control procedures.
Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner.
Direct guests to proper location with clear instructions.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Verify uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested.