Special Assistant To The Chief Information Officer (Cio)

City of New York•New York, NY

About The Position

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS) is recruiting for one (1) Administrative Manager NM2, to function as a Special Assistant to the Chief Information Officer (CIO), who will: - Serve as a key strategic partner and operations lead within the CIO’s Office. Supporting the CIO and Office staff in advancing the Agency’s technology and digital transformation agenda by managing internal operations, analysis and report generation, CIO’s office personnel/resource coordination, and communication amongst CIO office staff and CIO direct reports in a dynamic, highly technical, and fast-paced environment. - Function as a trusted resource to the CIO for administrative and operational strategy, ensuring optimal utilization of ITS resources, staff, communications, and executive time. The position requires a high-level understanding of enterprise IT functions, organizational effectiveness, and public sector administration. - Oversee the day-to-day administrative and operational flow of the CIO’s office, ensuring efficiency and strategic alignment across all ITS initiatives. Manage the CIO’s calendar, communication, and priorities; track meeting follow-ups and ensure follow through and completion, intra-agency requests, urgent issues, and other ITS-related actions from request to fulfillment; lead planning and implementation of executive staff meetings, IT governance councils, and other ITS-related meetings. - Prepare executive-level presentations, Commissioner’s Office reports, strategic briefs, talking points, memos, and visualizations for internal and external stakeholders. Edit and standardize complex technical content for clarity, audience-appropriateness, and executive visibility. Develop and maintain communications and contact lists to support the CIO and CIO Office. - Ensure deliverables are tracked and completed to final resolution. Collaborate and communicate with engineering, cybersecurity, infrastructure, analytics, and PMO teams to track key milestones, manage program interdependencies, and proactively identify areas of misalignment or risk. Support the CIO and CIO Office staff in translating high-level goals into operational plans and performance metrics. Hours/Shift: 9:00AM-5:00PM ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Requirements

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE.
A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

Serve as a key strategic partner and operations lead within the CIO’s Office.
Supporting the CIO and Office staff in advancing the Agency’s technology and digital transformation agenda by managing internal operations, analysis and report generation, CIO’s office personnel/resource coordination, and communication amongst CIO office staff and CIO direct reports in a dynamic, highly technical, and fast-paced environment.
Function as a trusted resource to the CIO for administrative and operational strategy, ensuring optimal utilization of ITS resources, staff, communications, and executive time.
Oversee the day-to-day administrative and operational flow of the CIO’s office, ensuring efficiency and strategic alignment across all ITS initiatives.
Manage the CIO’s calendar, communication, and priorities; track meeting follow-ups and ensure follow through and completion, intra-agency requests, urgent issues, and other ITS-related actions from request to fulfillment; lead planning and implementation of executive staff meetings, IT governance councils, and other ITS-related meetings.
Prepare executive-level presentations, Commissioner’s Office reports, strategic briefs, talking points, memos, and visualizations for internal and external stakeholders.
Edit and standardize complex technical content for clarity, audience-appropriateness, and executive visibility.
Develop and maintain communications and contact lists to support the CIO and CIO Office.
Ensure deliverables are tracked and completed to final resolution.
Collaborate and communicate with engineering, cybersecurity, infrastructure, analytics, and PMO teams to track key milestones, manage program interdependencies, and proactively identify areas of misalignment or risk.
Support the CIO and CIO Office staff in translating high-level goals into operational plans and performance metrics.