Special Assets Support Specialist I

Umpqua Bank • Roseburg, OR

404d • $37,440 - $56,160

About The Position

The Special Assets Support Specialist I at Umpqua Bank is responsible for various servicing and support functions related to loans assigned to Special Assets. This role involves loan accounting, reporting, reconciliation, payment processing, and account maintenance, ensuring compliance with bank policies while providing excellent customer service to loan officers.

Requirements

• HS Diploma or GED required.
• 2-4 years back office accounting and/or banking experience preferred.
• Ability to work independently with little supervision.
• Strong analytical skills and ability to review data and prepare reports.
• Strong communication skills, verbal and written.
• Strong reading, writing and math skills.
• Ability to read and interpret loan documents.
• Proficient keyboard skills.
• Ability to analyze problems, determine best approach, compile, and analyze data, prepare reports/recommendations.

Nice To Haves

• Experience with Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Reconcile customer accounts and understand customer histories to evaluate payment and/or services issues.
• Perform administrative and office support activities, such as pulling daily and monthly reports for the department, and electronic filing of loan approvals.
• Gather data and prepare regular or periodic reports pertaining to department functions and distribute to internal partners.
• Ensure operation practices follow standard operating procedures, Bank policies, and compliance requirements.
• Process loan charge off and recovery transactions and update lending platform with coding related to charge off.
• Perform daily/monthly reconciliation of charge off and recoveries.
• Receive and distribute bankruptcy notices on loans assigned to Special Assets and update lending core as applicable per type of notice received.
• Manage projects, analysis, and other responsibilities as directed.
• Track and reconcile nonperforming loan general ledger expenses.
• Review Credit Memos for authorized approval authority, distribute and code loan as appropriate.
• Prepare monthly general ledger and DDA certifications.
• Complete a wide variety of requests received within a shared Outlook account.
• Book OREO (Other Real Estate Owned) accounts, post write downs, gain/loss on sale transactions, and maintain, balance, and distribute the OREO reconciliation report.
• Maintain dashboard reporting of loans assigned to Special Assets for distribution to Special Assets leadership.
• Work on assignments that are semi-routine and moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
• Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities.
• Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learn, demonstrate, and foster the Umpqua corporate culture in all actions and words.
• Take personal initiative and be a positive example for others to emulate.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees