Special Assets Manager/Collection Manager

Glacier Bancorp, Inc.•Kalispell, MT

About The Position

The Special Asset Manager/Collection Manager will provide supervision and leadership for the Special Asset Department. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Requirements

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
High school diploma or equivalent.

Nice To Haves

A moderate level of banking knowledge desired.

Responsibilities

Manage Daily Operations of Special Asset Department
Review Reports for Past Due Consumer Loans, Real Estate Loans, and Commercial Loans daily. Daily review of the Deceased Report and issue Adverse Action notices in accordance with policy.
In conjunction with the production department managers and loan officers, make telephone calls to past due accounts to set up a repayment plan and work towards solving delinquency.
Production Managers/Loan Officers with support from Special Assets leads past due calls if under 60 days past due.
Special Assets with support from Production Department leads past due calls if 61days or over.
Ensure all comments on delinquent loans are updated in JH to track correspondence with customers.
Ensure all comments in JH are certified within the specified time in conjunction with the credit department.
Mail collection letters using the Enhanced Collection Form Letters on the Intranet.
Review Activity on Past Due Loans Report daily for posting errors.
Work, in conjunction, with the Credit Department on the quarterly completion of Problem Loan Reports.
Maintain a working knowledge of bankruptcy, foreclosure and deed-in-lieu proceeds and policies, the settlement offer process and loan modifications requirements.
Check the regular mail and Bankruptcy Email Box daily for bankruptcy notices. File Claim on Pacer if needed.
Skip Trace hard to contact customers using TLO system.
Liquidation of repossessed assets per company policy.
Prepare Deficiency/Surplus Letter to borrowers in a timely manner.
Report all repossessions to the Chief Credit Officer and Chief Loan Operations Officer in a timely manner.
Coordinate with Loan Operations and Credit Department on the OREO / OPPA process.
Update Special Messages on past due accounts.
Check delinquent loans for tax deeds, inquire on property taxes and look for proper insurance.
Develop and maintain solid working relationships with bank legal council to work through Foreclosures, etc,
Develop and maintain solid working relationship with Law Enforcement and other public officials who may be called upon for assistance.
Complete non-accrual or Charge Off Forms monthly.
Review charge offs regularly to determine whether to send file to collection agency or collect the loan in house.
Review Loan Delinquency Report monthly.
Chair and coordinate the Special Assets Committee at least twice a month to review Loan Delinquencies and/or Action Items.
Coordinate with Mortgage Loan Servicing Center on delinquent Real Estate Portfolio Loans.
Collaborate with Division President, Chief Credit Officer, HR and Admin Team on a consistent, transparent, and proactive solutions-based approach. Share departmental and/or branch issues, concerns, and/or needs with senior leadership as early as possible along with recommendations for consideration by leadership.
Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs.
Participates in required training, staff meetings, and lobby displays.
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Complete required bank training courses within assigned time frame(s).
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs.
Keep work area tidy and maintain customer privacy.
Consistently maintains regular and reliable attendance.
Additional duties as requested or assigned.