Spare Parts Specialist

ATS Automation•Rolling Meadows, IL

35d•$65,000 - $75,000

About The Position

The Spare Part Specialist is responsible for driving the spares sales through actively quoting spares and managing spares opportunities to successful capture. He/she will be required to interface with customers as well as internal stakeholders to provide information in response to inquiries about products/services and to handle/fulfill requests. Drive and support programs to increase spares sales and drive improvement in overall customer experience.

Requirements

High school diploma or equivalency
Minimum 2 years of customer service-related experience in technical field required.
Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Ability to work independently, multitask and manage one’s time.
Ability to accurately document and record customer/client information
Previous experience with computer applications such as MS Outlook, Excel, Word and data entry software.
The employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
Exert up to 50 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
Visual Acuity – Normal requirements for reading written instructions and computer screens.
Hearing Ability – Normal requirements for understanding verbal instructions.
Working Conditions – The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor.
Capable of wearing appropriate related PPE for extended periods of time

Nice To Haves

Previous experience with customer relationship management (CRM) software such as Salesforce is a plus.

Responsibilities

Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.
Help implement and drive key performance indicators (KPIs) that drive front-end success in spares proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience.
Support the data collection, reporting and analytics for key metrics within the service department.
Provide support to Service Technicians, Project Manager and Account Managers.
Understands the importance of maintaining the customer relationship management (CRM) system (Salesforce), leveraging it to manage customer relationships and opportunities.
Support generation of new quotes and order fulfillment to ATS LSS Chicago standard and approval policies
Support service request ticket management to successful closure
Contact external and internal customers to respond to inquiries or to notify them of updates related to spares proposals and open spares orders.
Identify customer service issues and work with designated departments to drive to resolution.
Builds and maintain strong customer relationships.
Maintain International Standardization Organization (ISO) standards.
Some off-hour availability may be required.
Full compliance with the terms and conditions within the employee signed work from home policy.
Comply with all ATS Company policies.
Other duties as assigned.
Work in compliance with ATS Health, Safety, and Environmental procedures.
Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through Lockout-Tagout (LOTO)methods.
Actively pursue a duty to act where any unsafe conditions or unsafe acts are witnessed.
Report any unsafe conditions or unsafe acts to your leader.
Escalate any unsafe conditions or unsafe acts which leaders do not address to the General Manager (GM).
Report any defect in any equipment or protective device.
Ensure that the required personal protective equipment (PPE) is used for the assigned task.
Complete all required Health, Safety, and Environmental training.
Report any accidents/incidents, including near misses, to your supervisor.
Assist in investigating any accidents/incidents or near misses if requested.
Refrain from engaging in any unruly conduct.
Ensure that equipment, materials and protective devices are functioning in a safe manner.
Ensure that employees are working in accordance with divisional health and safety procedures.
Do not report to work onsite at a customer’s site, or travel on behalf of ATS when feeling ill. Contact your leader immediately.
Conform to all pandemic requirements identified by regulating authorities and ATS leadership during pandemic situations such as social or physical distancing and various PPE requirements
You are responsible for yourself relative to sanitizing your environmental footprint, for example:
Sanitize after use of any common or shared use item within the facility.
Properly dispose of any witnessed trash or rubbish within the facility to the proper receptacle regardless of the source – use of PPE is recommended for anything potentially determined to be a biohazard.
Properly dispose of liquids to prevent improper contaminants into the drain and surrounding water systems.
Smoke/vape only in designated areas – NOT within 15’ of any door.

Benefits

Competitive compensation package
Comprehensive benefits (including health, dental vision and employee assistance program)
Employee Stock Purchase Plan Eligibility
401k with employer match
Tuition reimbursement
Wellness reimbursement
Paid time off
Annual paid volunteer day off
Fully climate-controlled environment
Professional growth opportunities
And more!