Spanish Third Shift Senior Account Specialist

Discover Financial Services • Phoenix, AZ

277d • $18 - $21 • Hybrid

About The Position

Discover offers a flexible work environment with options for 100% remote, hybrid, or onsite work. After joining the team, eligible employees will receive a one-time allowance of $500 for home office setup and a $60 monthly payment to offset remote work expenses. The company emphasizes a collaborative culture built on core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together. Discover is committed to helping employees grow and make a difference in the digital banking and payments industry. The next hiring classes start in April 2025, with specific schedules for different time zones.

Requirements

• Primarily remain in a stationary position.
• Ability to operate office equipment such as computer, telephone, printer, and calculator.
• Ability to communicate verbally and in written form.
• Completion of activities designed to evaluate specific skills, knowledge, and qualifications.

Nice To Haves

• H.S. Diploma or GED.
• 1+ years customer service experience.
• Bilingual in Spanish.

Responsibilities

• Handle complex customer service inquiries and problems via telephone, digital, or chat channels.
• Utilize effective verbal communication and problem-solving skills to address customer service inquiries.
• Use discretionary authority to satisfy customers, including adjustments and credit limit increases.
• Navigate a computerized system for responding to customer questions and troubleshooting.
• Document customer files and manage risk and customer-impacting issues.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED