Spanish Speaking- Member Contact Center Representative

Apple Federal Credit Union•Fairfax, VA

73d•Onsite

About The Position

Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more. Additional Workplace Highlights: Named Top Workplaces by the Washington Post 2025 Named Top Workplace USA 2025 Named American Banker Best Credit Unions to Work For 2025 Diverse, friendly work environment, progressive management staff 21 branches in Northern Virginia with easy commuting distance Are you ready to make a difference in the lives of our members? At Apple FCU, we re looking for passionate individuals to join our Member Solutions Center team. As a Member Contact Center Representative, you ll be at the heart of our mission, providing exceptional service and support to our members.

Requirements

Fluent in Spanish is required
At least one year in a financial institution or contact center, with a background in teller, lending, sales, or customer service preferred.
High school diploma or equivalent (GED).
Excellent communication and problem-solving skills, with the ability to multi-task and pay attention to detail.
Proficient with Microsoft Word, Windows, and Teams, and comfortable working on multiple screens
Capable of lifting up to 25 lbs. and using standard office equipment.

Responsibilities

Assist members with their accounts via phone, answering questions, resolving issues, and providing top-notch service.
Handle a variety of loan support tasks, from payment processing to balance inquiries, ensuring our members have all the information they need.
Cross-sell our amazing credit union products and services, helping members achieve their financial goals.
Maintain and update member records with precision, ensuring accuracy and thorough follow-up.
Protect member information by following strict identity verification processes and staying vigilant against phishing attempts.
Research and investigate member inquiries, striving for first contact resolution every time.
Assist in training new team members, sharing your knowledge and expertise.