Spanish Speaking Line

OneMCI•Dallas, TX

13d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team and help us grow! As a member of the Spanish Language Line, you'll assist with interpreting incoming calls, messages, and email to our office and send them to the appropriate personnel. This role requires accurate concepts and explanations with no additions or omissions and according to conventions of specified interpretation protocol. Your work is crucial and critical to our continued success. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. We believe in rewarding our employees for their dedication and commitment to excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

You must be confident, outgoing and self-motivated with a strong work ethic.
You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment.
It is also vital to be articulate, having excellent verbal and written communication skills.
Interpersonal abilities that allow rapport to be established with applicants are key.
Strong attention to detail
Data entry accuracy
Understanding of and willingness to adhere to process guidelines
Exceptional time management skills
Excellent ability to speak, read and write fluently in English and Spanish
Familiar with various dialect meanings in both English and Spanish
Ability to meet tight deadlines, maintain confidentiality and provide work direction.
Solid sense of ownership
Advanced skills with MS Office tools
Impeccable attendance
Ability to work in metrics driven, fast-paced, and dynamic environment
Timely, proactive, and assertive, problem-solving
Strong understanding of confidentiality

Nice To Haves

Previous experience in the insurance field is desirable
Experience in a call center environment is preferred but not required

Responsibilities

Interpret various dialect meanings while translating verbally or in written form.
Provide translation services to all MCI offices.
Translate a high volume of calls daily.
Provide high-quality customer service for internal and external customers.

Benefits

Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Company Cell Phone
Company Laptop
Advancement
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.