Spanish Speaking Intake Specialist

Rainwater, Holt & Sexton, PA • Little Rock, AR

65d • Onsite

About The Position

Rainwater, Holt & Sexton is currently accepting resumes for a Spanish-speaking/Bilingual Intake Specialist to join our personal injury law firm. Our team is united by the shared goal of providing clients with five-star customer service and outstanding legal representation. We seek leaders within our community who foster a supportive environment, appreciate our culture, and aspire to be more than just employees or processors. We are committed to creating a workplace where employees feel empowered to thrive both personally and professionally. At RHS, our mission is to represent individuals who have experienced traumatic events in their lives or who are disabled and require assistance, doing so with compassion and success. A Day in the Life of an Intake Specialist As an Intake Specialist in our department, you will be the first point of contact for potential clients and provide the initial impression of our firm. By gathering information from callers, you will utilize your critical thinking skills to assess prospective cases. This role is set in a fast-paced, high-volume call center environment, focusing on outbound calls, following up with internet leads, and ensuring that calls are managed appropriately by our attorneys. This position is crucial for delivering excellent customer service to new clients. Your positive, can-do attitude makes you enjoyable to work with for both clients and staff. While you are organized and take satisfaction in completing tasks, you also excel at interpersonal interactions with clients, insurance adjusters, medical providers, and fellow staff throughout your workday. Although you are self-directed and capable of working independently, you are also a collaborative team player, working with everyone in the firm to achieve the best outcomes for our clients. You take pride in working for an ethical firm that prioritizes customer service and find fulfillment in helping people navigate difficult times in their lives.

Requirements

• Fluent in Spanish and English languages
• Excellent computer and typing skills, with a minimum typing speed of 45 words per minute
• Strong speaking and grammatical skills
• Ability to maintain knowledge of law firm policies and procedures
• A strong desire to provide exceptional customer service
• Are you able to prioritize tasks effectively?
• Can you perform under pressure and meet deadlines?
• Do you possess excellent communication skills?
• Are you adaptable and resilient in an ever-evolving environment?
• Do you exercise sound judgment?
• Can you maintain strict confidentiality?

Nice To Haves

• Experience in customer service or a call center environment.
• Sales experience
• Legal experience
• Knowledge of medical terminology

Responsibilities

• gathering information from callers
• assess prospective cases
• focusing on outbound calls
• following up with internet leads
• ensuring that calls are managed appropriately by our attorneys
• delivering excellent customer service to new clients
• interpersonal interactions with clients, insurance adjusters, medical providers, and fellow staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees