Spanish Speaking Call Center Representative (Remote - Pennsylvania Only)

Tribeca Pediatrics • Reading, PA

81d • $13

About The Position

Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a private place to work. A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area.

Requirements

• A strong internet connection for the ability to work remotely, uninterrupted
• 1+ Years of customer service experience/ call center experience
• Excellent communication and problem solving skills
• Strong computer skills
• Ability to handle a fast-paced environment
• Ability to self manage
• Must live in Alabama

Responsibilities

• Provide excellent customer service with empathy and kindness
• Ability to maintain a positive demeanor and professionalism
• Schedule appointments accurately for patients across multiple offices
• Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
• Register and guide new patients
• Ability to answer general questions about the practice and offices
• Adhere to HIPAA regulations and policies
• Transferring calls to the correct individuals/departments

Benefits

• After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year
• 401(k) Plan with 3% Safe harbor contribution from employer each year
• Accrue up to 16 days of PTO/ year with the ability to roll over unused days
• Additional medical coverage buy up available through Sun Life
• Exclusive access to preferred pricing for Pet Insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees