Spanish Speaking Account Representative - RTS International

Shamrock International Trading Ltd • Overland Park, KS

214d • Remote

About The Position

RTS International, a Shamrock brand, is a trade finance company that provides quick, customized funding solutions to exporters around the world. We serve clients in more than 40 countries throughout Latin America, Asia, the Indian subcontinent, and Africa. Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance, and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America's top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia, and Phoenix. Overland Park is a great place to live, work, and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Requirements

• Skills in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.
• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Strong customer relations ability/experience with analytical and technical skills.
• Detail oriented.
• Computer literate in Microsoft Office, basic knowledge and understanding of PC applications, Data entry skills and experience.
• Effective verbal, written and interpersonal communication skills.
• Demonstrate organizational and prioritization skills to meet deadlines.
• Ability to work in a team environment.
• Bilingual skills with fluency in English and Spanish is a must (must be able to speak, read and write both languages).

Responsibilities

• Interact with clients in all aspects of customer service.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Carry out regular risk assessments and ensure that procedures are in place and followed to minimize risk.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Attract potential customers by answering product and service questions; suggest information about other products and services.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.

Benefits

• Fully paid healthcare, dental and vision premiums for employees and eligible dependents.
• Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period.
• Generous company 401(k) contributions and employee stock ownership after one year.
• Onsite gym, jogging trail and discounted membership to nearby fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree