Centrical-posted 3 months ago
New York, NY
101-250 employees
Administrative and Support Services

Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world's leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry-leading gamification to make the experience both fun and rewarding. Centrical operates globally with offices in New York, London and Israel.

  • Serve as a strategic advisor and advocate for portfolio of 8-10 enterprise accounts ensuring successful implementation, integration, and long-term adoption of Centrical
  • Develop a deep understanding of each customer's business, organization and data to help them reach maximum business value and measure ROI from Centrical
  • Act as a product expert and escalation point for customers and internal teams, driving timely resolution of technical issues
  • Guide customers on change management best practices to ensure sustainable adoption and organizational transformation
  • Proactively updates customers on product, platform and security developments and advise on their implications
  • Partner with Sales, Marketing, Product, and the Partner community to share best practices, surface customer needs and align resources to drive customer success
  • Monitor customer utilization trends and account health, identifying opportunities for optimization and expansion and sharing insights with Product and R&D
  • Lead monthly and quarterly business reviews with customer stakeholders to reinforce value, drive alignment, and strengthen relationships
  • 3-5+ years of experience in Account Management, Customer Success, or Consulting (enterprise SaaS or top-tier consulting firm preferred), supporting Fortune 1000 clients
  • Strong analytical and quantitative skills, with proven ability to extract insights and inform business decisions
  • Demonstrated ability to manage multiple clients, competing priorities, and deadlines in a dynamic environment
  • Excellent communication skills - both written and verbal - with the ability to influence and engage executive stakeholders
  • Strong Powerpoint and presentation skills
  • Solution-oriented mindset, with high attention to detail, accountability, and problem-solving skills
  • Proven experience designing and delivering creative business solutions for complex challenges
  • Background in SaaS implementations preferred; knowledge of IT product development standards
  • Proficiency with tools for customer engagement and data management (e.g., Excel, BI platforms, Zendesk, Jira, Microsoft platforms)
  • Comfortable working in a hyper-growth, startup environment, as a proactive self-starter and collaborative team player
  • Experience working in a global, multilingual team environment
  • Ability and willingness to travel up to 10%
  • Bachelor's degree required
  • Bilingual - English & Spanish - A must
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