Spanish Licensed Health Insurance Agent

OneMCI•Iowa, IA

8d•Remote

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Spanish-speaking Licensed Health Insurance Agent . As a key member of our team, you will be responsible for providing exceptional service to clients, assisting with health insurance inquiries, and guiding customers through the process of selecting and enrolling in health plans. This position requires a deep understanding of health insurance products, along with the ability to communicate complex information clearly and efficiently in Spanish. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

High school diploma or GED
Must hold a valid Healthcare Insurance License
Previous call center experience is preferred.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Excellent oral and written communication skills.
Strong organizational abilities and interpersonal skills.
Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
Capable of functioning efficiently in a fast-paced environment.
Dependable in completing assignments and maintaining attendance.
A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
Two 21" monitors are needed.
A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems.
You must provide your own headset. Specific models will be recommended during the interview process.

Responsibilities

Provide information to customers about various healthcare options and insurance policies.
Help customers choose the appropriate insurance policy that fits their needs.
Engage with customers to understand their requirements and provide relevant solutions.
Ensure that all activities and advice comply with insurance regulations and company policies.
Deliver high-quality service to ensure customer satisfaction and retention.
Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
Maintain accurate and up-to-date customer information and documentation.
Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
Promote various insurance products and services to meet sales targets and business objectives.
Resolve any concerns that customers may have with their insurance policies.
Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
Participate in ongoing training and professional development to maintain licensure and improve skills.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.