Spanish/English Community Health Workers | PT & FT

Kinston Community Health•Kinston, NC

32d

About The Position

Kinston Community Health Center is seeking bilingual (Spanish/English) Community Health Workers to join our Outreach Team. We are hiring one full-time and one part-time/temporary position for individuals passionate about connecting people with the healthcare and resources they need to thrive. This role is community-facing and relationship-driven, working directly with individuals and families to improve access to care, address social determinants of health, and strengthen community health outcomes. Evening availability is essential. Due to the seasonal nature of our outreach work, regular evening hours are required during the annual growing season, and candidates must be able to work nights during this time. Occasional evenings and weekends may also be required throughout the year as community needs arise. If you are energized by serving your community, building trust across cultures, and helping others navigate healthcare systems, we encourage you to apply. ---------------------------------------- Position Summary This position supports and enhances Kinston Community Health Center’s Outreach Team by assessing patient needs and reviewing care plans to help individuals access the most appropriate level of care within the correct department or service area. The role also focuses on addressing broader social determinants of health, working to bridge gaps between vulnerable populations and essential health and social service systems. Through outreach, coordination, and advocacy, this position plays a vital role in improving health outcomes and promoting equitable access to care.

Requirements

High school diploma or equivalent required; Associate’s degree preferred.
Experience and/or training in billing, charge entry, or related administrative or clinical services, or equivalent combination of education and experience.
Must obtain CHW certification within 6-months of hire
Valid North Carolina driver’s license with an acceptable driving record.
1–3 years of experience in a clinical or healthcare setting preferred
Ability to engage respectfully with individuals and families from diverse cultural and socioeconomic backgrounds.
Must pass a criminal background check.
Proficiency with Microsoft Word, Excel, Outlook, Chrome, and Internet Explorer.
Experience working with Electronic Health Records (EHR); familiarity with NextGen preferred.
Strong skills in basic mathematics, documentation, and analytical reasoning.
Bilingual in English and Spanish.
Ability to work a flexible schedule, including evenings and weekends, as assigned.

Responsibilities

Maintains no less than a 250 patient caseload annually
Attends community meetings as assigned
Greet all patients and visitors with professionalism and warmth.
Conduct outreach activities such as home visits, community education, and health screenings. Assist with mobile health clinics as instructed. Attends other community health events, other than those of the KCHC as assigned
Support enrollment efforts for programs like Medicaid and Healthcare.gov insurance plans.
Educate patients and community members about sliding fee programs, and assist with application and renewal processes.
Must be able to complete patient registration and slide scale information creating or updating existing patient records in the EHR system.
Assist with case management and care navigation services, helping patients access medical, behavioral, and social services.
Research and connect patients to community-based resources based on care plans and individual needs.
Accurately complete and document outreach activities, charge entries, and self-scheduling in systems such as NextGen.
Ensure all documentation andmio interactions comply with HIPAA and organizational policies.
Maintain confidentiality of all patient records, applications, and personal information.
Performs daily vehicle safety checks documenting and storing those records on the Community Outreach Server. Assist with transportation if required.
Attend and participate in internal meetings, trainings, and professional development opportunities.
Assist with population health initiatives and participate in organizational events or community-based programs.
Maintain a professional appearance and demeanor while representing the organization.
Must be able to schedule appointments, communicate with patients in a linguistically and appropriate manner
Perform all other duties as assigned.