Spanish Customer Service Representative (Tolling)

OneMCI•Tampa, FL

23h•$15 - $17

About The Position

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for dependable and enthusiastic Spanish Customer Service Representatives to join our team and provide exceptional support to inbound callers. In this role, you’ll assist customers with inquiries, resolve disputes, process payments, and guide them through various procedures all while delivering a professional and positive experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent.
Strong written and verbal communication skills.
Typing speed of 20+ WPM with accuracy.
Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Familiarity with Windows operating systems and ability to learn new tools.
Reliable and punctual with a strong work ethic.
Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
Customer-first mindset: empathetic, patient, and responsive.
Ability to multitask, self-manage, and adapt to change.
Team-oriented with excellent interpersonal skills.

Nice To Haves

1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
Experience in state or federal work environments.

Responsibilities

Handle inbound and outbound calls in a courteous, timely, and professional manner.
Listen actively to understand customer needs and provide effective solutions.
Research internal systems to locate missing information and coordinate with other departments as needed.
Process payments and manage account-related tasks using company systems.
Accurately document customer interactions and claims.
Follow scripts, policies, and procedures to ensure compliance and consistency.
Use training and knowledge bases to answer customer questions confidently.
Escalate unresolved issues to supervisors or appropriate teams.
Ensure first-call resolution through effective troubleshooting and communication.
Stay current with training materials, system updates, and product knowledge.
Maintain confidentiality and protect customer data.
Meet attendance and scheduling expectations.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.