Spanish Customer Service Rep

EMINENT, INC.•Cerritos, CA

2d•$20 - $24•Remote

About The Position

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com [//www.revolve.com]. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve. Are you ready to set the standard for Premium apparel? Main purpose of the Customer Service Representative role: This is a full-time role for a candidate who will be answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Must be available for the following shift: 11:30am - 8:00pm PST (Days off TBD)

Requirements

Fluent in both English and Spanish
Ability to work in a team environment
Ability to give and receive honest and direct feedback
Strong customer orientation with desire and willingness to help
Strong verbal and written communication skills
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
Knowledge of apparel construction and fabrication and various fashion categories
Ability to work required overtime when business needs warrant
Schedule flexibility as shifts can change based on needs of our customers
Ability to work autonomously in a virtual environment
Must be reachable and available by telephone, email, and instant message during work hours
Ability to meet set productivity standards on an ongoing basis
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
Experience with Microsoft word and excel
High School Diploma
Type 50+ words per minute

Nice To Haves

1+ years in Customer Service, help desk or call center experience
Type 60+ words per minute
Working knowledge of website navigation

Responsibilities

Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Follow up on all written correspondence and escalate to customer service manager on duty as necessary
Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

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