About The Position
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work This role is remote; job seekers must reside in Florida. You will work from home. What You'll Do You'll assist our Spanish and English speaking customers. Busy day handling a high volume of inbound customer inquiries. Offer additional products on each customer interaction. Assist our customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor.
Requirements
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Follow HSN computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
Responsibilities
- Assist our Spanish and English speaking customers.
- Handling a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist our customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
Benefits
- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts!
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
