<span>Test Center Manager - North Sacramento, CA</span>

Pearson Education • Sacramento, CA

392d • $50,544 - $50,544

About The Position

The Test Center Manager at Pearson VUE in North Sacramento, CA, is responsible for overseeing the daily operations of the test center, ensuring a secure and professional testing environment. This entry-level full-time position involves managing a small team of Test Administrators, providing customer service, and maintaining compliance with testing procedures. The role requires strong communication skills and the ability to handle various administrative tasks while ensuring a positive experience for examinees.

Requirements

• Minimum of 1 year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Ability to lift up to 20 lbs. on occasion.
• Ability to stand for extended periods of time while escorting candidates.

Nice To Haves

• Experience in a testing environment.
• Flexibility in work hours and days.

Responsibilities

• Utilize communication and customer skills with external customers.
• Select new Test Administrators and provide job coaching.
• Perform on-time site opening and closing procedures.
• Understand all testing procedures and check in examinees.
• Verify identification and explain the exam process.
• Monitor examinees while testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Adhere to company policies using careful judgment.
• Maintain a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Train, develop, and coach staff.
• Handle facility issues as the first contact.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED