<span>Telehealth Triage RN-Telehealth Triage Brooklyn Hts</span>

Brooklyn Heights • Brooklyn Heights, OH

401d

About The Position

The Telehealth Triage RN is a customer-service focused nursing professional responsible for managing high volume healthcare calls within a centralized contact center. This role involves providing appropriate health information and hospital service referrals, utilizing assessment skills in conjunction with established medical/nursing protocols. The RN will mentor and support non-medical employees, ensuring a seamless customer experience in patient access and medical advice lines, while upholding the mission and values of The MetroHealth System.

Requirements

• Bachelor's degree of Science in Nursing (BSN) from an accredited school of nursing.
• Current RN licensure in the State of Ohio.
• Experience in a clinical nursing or telehealth setting.
• Basic Life Support Certification from the American Heart Association within 90 days of hire.
• Excellent nursing assessment skills.
• Excellent interpersonal skills.
• Ability to receive regular coaching and performance feedback.
• Ability to work collaboratively with peers, leadership, and associates.
• Possess a valid driver's license and have access to reliable transportation.

Nice To Haves

• Two years of clinical Nursing experience.
• Knowledge of personal computers.
• Experience with client telephone integration and/or patient community education.
• Recent healthcare-related experience in medical, telehealth/virtual care, surgical, critical care, or ER nursing.

Responsibilities

• Manage high volume inbound and outbound healthcare calls within a centralized contact center.
• Provide appropriate health information and hospital service referrals using assessment skills.
• Mentor, guide, and support non-medical employees, including training when necessary.
• Create a seamless customer experience for system-wide patient access into ambulatory clinical operations.
• Remain receptive to performance feedback and make adjustments to ensure goal attainment.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree