<span>Risk and Compliance Specialist II - SPOT</span>

Uber • Phoenix, AZ

401d • $42,640 - $42,640

About The Position

The Risk and Compliance Specialist II role at Uber is an entry-level position focused on supporting compliance efforts within the Special Projects Operations Team. This role is critical for ensuring that Uber meets regulatory standards while providing outstanding customer support to riders and driver partners. The position requires adaptability as tasks and projects can change frequently, necessitating a solution-oriented mindset.

Requirements

• Some experience or internship in a compliance/quality focused industry such as banking, insurance underwriting, or lending.
• Some experience or internship working in a fast-paced technology or operations environment.
• Demonstrated leadership in workplace, school setting, community, or other environment.

Nice To Haves

• Basic Excel or Google Sheets skills.
• Experience in operational or process improvement.
• Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal teams and external customer communication.
• Ability to multitask, prioritize, and handle time effectively.
• Excellent interpersonal skills, integrity, and follow-through on tasks.
• Detail-oriented.
• Basic analytical/technical skills.
• Ability to work with sensitive customer information.

Responsibilities

• Perform basic research and data entry related to multiple crucial projects.
• Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via administrative processing, chat modalities, and/or outbound phone calls.
• Learn and master multiple systems used within the workplace.
• Communicate quickly and effectively to internal Uber members as needed.
• Become an expert on processes and assist with sophisticated problem solving.
• Follow process guides to complete tasks and provide support to various crucial initiatives.
• Investigate fraud instances and take action accordingly.
• Conduct outbound call campaigns and support supply campaigns aimed at getting earners on the road.
• Take on projects to update and audit partner documentation.

Benefits

• Eligible to participate in Uber's bonus program.
• Various benefits as detailed on Uber's careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: No Education Listed