<span>Receptionist/Intake Specialist</span>

Catholic Charities USA • Houston, TX

393d

About The Position

The Intake Specialist at Catholic Charities plays a crucial role in providing administrative support to the Counseling Services Program. This position involves handling intake calls, scheduling client appointments, assisting walk-in clients, and making referrals to community resources. The Intake Specialist ensures that clients feel welcomed and supported while maintaining organized records and facilitating communication between clients and counselors.

Requirements

• High School Diploma or G.E.D.
• Bilingual in Spanish and English.
• Strong verbal and written communication skills in both English and Spanish.
• Excellent listening skills.
• Demonstrated organizational and time management skills.
• Ability to handle high volume intake line and respond to requests in a timely manner.
• Knowledge and experience of Trauma Informed Practices.

Nice To Haves

• Demonstrates a positive attitude and strong interpersonal skills.
• Demonstrated history of providing professional customer service.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Greet clients and visitors warmly, ensuring they feel welcomed and supported upon arrival.
• Answer and direct incoming calls, handling inquiries and providing information.
• Assist walk-in clients, guiding them in accessing services or scheduling appointments.
• Maintain a clean and organized front desk area and waiting room.
• Perform intake functions, including answering the Counseling Intake line and processing requests for counseling services.
• Conduct initial intake calls with prospective clients, gathering essential information and assessing eligibility.
• Coordinate and manage the scheduling of client appointments, optimizing the calendar.
• Accurately enter client information into the system during intake calls and maintain updated records.
• Assist in preparing, organizing, and filing client documentation, including consent forms and case notes.
• Handle data entry for intake forms and other program-specific documents.
• Create client charts and assist with filing and retrieving client records.
• Process mail, faxes, and photocopies for the program; prepare packets for new clients.
• Monitor and maintain office supplies for administrative and clinical staff.
• Maintain cash drawer, close out and deposit cash daily, and record payments received.
• Perform other duties as assigned.

Benefits

• Family-friendly work environment
• Opportunities for professional development
• Supportive community service organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED