<span>Paycom Specialist</span>

Paycom Payroll • Grapevine, TX

381d

About The Position

The Paycom Specialist is responsible for delivering exceptional service and support to clients, focusing on maximizing their return on investment (ROI) from Paycom's solutions. This role involves acting as a configuration expert, managing client relationships, and providing strategic consultation to enhance system usage and client retention. The specialist will work closely with clients to identify areas for improvement and ensure effective adoption of Paycom's software and services.

Requirements

• Bachelors degree in Business, Human Resources, or another related field preferred
• High school/GED required
• 1+ years of experience working in a client facing role, resolving a high volume of client inquiries
• Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas
• Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills

Nice To Haves

• Project and/or process management certifications
• SHRM-CP
• Lean Six Sigma White or Green Belt
• Prior leadership roles with demonstrated experiences in organizing people to reach a goal

Responsibilities

• Manage a book of business while ensuring clients are receiving their maximum value for their products and understand the ROI for the products they use
• Act as a configuration expert in all modules of the Paycom solution
• Identify trends through customer interactions and account analytics to present strategic solutions to a customer that maintains and improves client retention and their ROI on the Paycom system
• Maintain relationships with assigned book of long-term clients in our core market via outbound phone calls, conference calls, and webinars
• Coordinate with internal departments and drive resolution on any customer projects to drive employee usage and customer health leading to client retention
• Partner with client on change management strategies to ensure total client/employee adoption of Paycom software, services and new feature releases
• Troubleshoot and resolve customer inquiries with same day comprehensive resolutions
• Partner with internal departments to ensure appropriate usage strategies are in place; act as feedback loop to client facing departments to ensure usage driving practices are effective
• Ensure payrolls for all assigned accounts are processed with 100% accuracy
• Act as a subject matter expert in multiple modules of the Paycom solution
• Enter relevant information into the CRM system after each contact with a client to ensure quality data to enable effective client retention
• Actively engage in continuous learning and self-improvement to complete required training programs and enhance system knowledge and stay up to date on legislation impacting clients.

Benefits

• Health insurance
• 401k
• Paid holidays
• Professional development opportunities
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED