<span>Patient Success Training Specialist</span>

Natera • Austin, TX

395d • $77,600 - $97,000

About The Position

The Patient Success Training Specialist plays a crucial role in designing, implementing, and managing training initiatives that enhance the capabilities of the Patient Success team. This position focuses on identifying training needs, developing effective training programs, and measuring their impact to ensure team members are equipped to provide exceptional patient experiences. Collaboration with leadership and cross-functional teams is essential to align training efforts with business objectives and improve overall team performance.

Requirements

• Bachelor's degree in education or related field is preferred.
• Bilingual - English and Spanish.
• 3+ years of experience leading training programs.
• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
• Excellent communication and leadership skills.
• Strong writing and record-keeping ability for reports and training manuals.
• Good computer and database skills.
• Background in medical billing preferred.

Nice To Haves

• Hypothesis-driven approach to problem-solving.
• Passion for driving a positive patient experience.
• Superior problem-solving skills.
• Close attention to detail.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work on multiple tasks and prioritize work.
• Willingness to work extended hours as necessary.
• Ability to work cross-functionally as a team.

Responsibilities

• Collaborate with supervisors, leadership, and team members to identify training gaps and requirements for new hires and existing employees.
• Use data and performance reviews to report back to management on training programs that address individual and team development areas.
• Deliver engaging, comprehensive training programs, including onboarding, policy updates, and role-specific development.
• Employ various training methods, including e-learning, workshops, one-on-one coaching, and simulations.
• Oversee assigned training activities, track completion rates, and ensure programs meet quality and compliance standards.
• Develop and maintain Standard Operating Procedures (SOPs) and training documentation.
• Report on training effectiveness through key performance indicators (KPIs), feedback surveys, and performance data.
• Conduct quality verbal and written communications reviews, providing detailed feedback to improve accuracy, professionalism, and adherence to processes.
• Stay updated on industry best practices, training trends, and emerging technologies to enhance the training strategy.
• Actively participate in process improvement initiatives to align training efforts with organizational goals.
• Partner with leadership and other departments to ensure training aligns with patient success strategies and initiatives.
• Share training outcomes and progress with stakeholders through detailed reports and presentations.
• Resolve any specific problems and tailor training programs as necessary.
• Maintain a keen understanding of training trends, developments, and best practices.
• Maintain and communicate training key performance indicators (KPIs) to leadership.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree