<span>Outbound Call Center Rep - Remote</span>

About the position

The Outbound Call Center Representative at Signify Health plays a crucial role in the Member Engagement team by contacting members of Medicare Advantage and Medicaid health plans. The primary responsibility is to offer, explain, and schedule free in-home or virtual healthcare evaluations, contributing to the company's mission of improving lives and making a lasting difference. This position requires meeting productivity, quality, and customer service goals while maintaining a professional and positive demeanor.

Responsibilities

• Make an average of 50 outbound calls per hour using an automatic dialer system.
• Follow 20+ approved scripts to explain and schedule healthcare evaluations.
• Ensure members understand the terms and respond to rebuttals professionally.
• Meet daily goals including 300-400 outbound dials and 24 appointments set per day.
• Adjust, reschedule, and cancel appointments as requested by members and providers.
• Monitor performance results using designated reporting systems.
• Report member complaints and escalations to Member Engagement Managers.
• Participate in peer coaching as needed.
• Follow HIPAA and security guidelines when handling protected health information.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center or high volume experience preferred.
• Desire to work in a results-oriented outbound call center environment.
• Strong persuasive skills and ability to treat members with courtesy.
• Good communication skills, friendly and conversational demeanor.
• Ability to adhere to a fixed daily schedule.
• Strong computer skills and ability to use multiple systems simultaneously.
• Proficiency in the English language.

Nice-to-haves

• Experience with auto dialers and scripted calls is preferred.
• Experience in a metrics-driven environment.

Benefits

• Medical, Dental and Vision plans starting the 1st of each month after the start date.
• Bi-weekly pay with monthly commission bonus potential.
• 401K and employee stock purchase program.
• Tuition reimbursement.
• Employee discount programs.