<span>IT Support Technician - Nashville, TN</span>

Advancedbits • Boca Raton, FL

393d • $38,000 - $50,000

About The Position

The IT Support Technician will provide technical support and assistance to clients, ensuring high-quality service and resolution of IT issues. This role involves troubleshooting, diagnosing, and resolving technical problems, both remotely and on-site, while maintaining strong customer relationships. The technician will also assist in training new users and collaborate with the IT team to enhance service delivery.

Requirements

• Extensive knowledge of Microsoft desktop operating systems (Windows 7, 8, 10, and 11).
• Experience with Microsoft 365.
• Ability to troubleshoot users in Microsoft Active Directory.
• Experience with virus, spyware, and malware prevention and removal.
• Ability to install and support standalone and shared printers.
• Experience with installation and support of miscellaneous desktop applications.
• Strong problem-solving skills and a service-oriented attitude.
• Ability to learn new technologies quickly and manage technical requests with minimal oversight.
• Experience working in a fast-paced environment.

Nice To Haves

• Preferred experience with VOIP phone systems.
• Ability to work independently and in a team environment.

Responsibilities

• Provide Level I and II troubleshooting support for stand-alone workstations.
• Track and document trouble tickets.
• Troubleshoot, diagnose, and resolve technical problems remotely or at users' desks.
• Assist with system and network administration as needed.
• Monitor network health and create work-orders for user requests.
• Ensure all help desk calls are treated courteously and resolved quickly.
• Assist in training and orientation of new users.
• Collaborate with IT team members to resolve user issues.
• Work with vendor support contacts to resolve technical problems.
• Provide general desktop support including OS troubleshooting and printer issues.
• Migrate user profiles and data to new systems.
• Configure email on client and mobile devices and troubleshoot email flow issues.

Benefits

• Health Care
• Vision
• Dental
• Life Insurance
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed