AMR-posted about 1 year ago
$120,000 - $160,000/Yr
Full-time • Mid Level
Aiea, HI
10,001+ employees
Ambulatory Health Care Services

The Interim Operations Manager at Global Medical Response is responsible for overseeing the day-to-day operations of emergency medical services, ensuring compliance with operational goals and financial budgets. This role involves leading local teams, managing various departments, and maintaining high levels of customer service while supporting the organization's values and guiding principles.

  • Manage day-to-day operations to meet GMR's values and strategic goals.
  • Lead local teams to develop and maintain necessary reports and documentation for compliance.
  • Analyze markets and develop plans to meet customer demands for out-of-hospital healthcare services.
  • Ensure optimal service levels to agencies, hospitals, and the medical community.
  • Analyze customer satisfaction data and modify processes to improve service levels.
  • Negotiate contract provisions and modifications.
  • Participate in community and political group issue resolution.
  • Plan, control, and monitor operating budgets for assigned responsibilities.
  • Engage in marketing activities and business development to increase revenues and decrease costs.
  • Prepare and analyze financial and operational data reports.
  • Direct and integrate clinical management to maximize operational quality.
  • Establish disaster planning programs and manage emergency situations as needed.
  • Set goals and objectives for field operations and communicate them effectively to employees.
  • Manage recruitment, retention, development, and recognition of employees.
  • Provide direction and coaching to supervision and manage employee performance.
  • Ensure compliance with OSHA, EEO, and other applicable laws governing employee relations.
  • Develop and promote work teams for process improvement.
  • Monitor and modify processes to manage success measures.
  • Minimum of three (3) years of general management experience.
  • Minimum of two (2) years of experience in EMS.
  • Bachelor's degree in Business, Healthcare, or a related field is preferred.
  • Current State EMT/Paramedic License.
  • BLS and ACLS Certification (AHA only).
  • Effective oral, written, and interpersonal communication skills.
  • Strong internal and external customer service experience.
  • Experience in emergency medical services management.
  • Knowledge of healthcare industry trends and regulations.
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401k plan
  • Disability insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Vacation and paid time off
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