<span>Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts Q1 2025</span>

Fusiontek • Federal Way, WA

382d • $62,400 - $72,800 • Remote

About The Position

The Help Desk Technician role is a remote position focused on providing desktop and laptop support, addressing break/fix issues, and assisting with application installation and configuration. The technician will also handle security-related tasks, including investigating malware alerts and facilitating user enrollment in multi-factor authentication (MFA). This position requires effective communication and time management skills, as well as the ability to work collaboratively within a team to deliver exceptional service to clients.

Requirements

• Minimum of 1 year of professional IT support experience.
• Working knowledge of Windows 10, 11 and MacOS.
• Working knowledge of the Microsoft 365 office suite.
• Knowledge of Office 365 cloud services is a plus.
• Knowledge of Azure and/or AWS is a plus.
• Time management skills are crucial.
• Superb verbal and written communication skills are a must.
• A+ and/or Network+ certifications are preferred.
• Experience working in a ticketing system is preferred, with Autotask experience a huge plus.
• Ability to lift and carry equipment up to 50 pounds.
• Reliable transportation.

Nice To Haves

• Knowledge of Office 365 cloud services.
• Knowledge of Azure and/or AWS.
• A+ and/or Network+ certifications.

Responsibilities

• Provide desktop and laptop support, including troubleshooting break/fix issues.
• Assist with application installation and configuration.
• Investigate and remediate malware alerts.
• Help users enroll in multi-factor authentication (MFA).
• Document, track, and escalate tickets through the ticketing system.
• Maintain up-to-date documentation in the documentation platform.

Benefits

• Salary range - $30 to $35 per hour
• Competitive pay with quarterly bonus eligibility
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 18 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches every Thursday in our offices
• Fun team events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Master's degree