<span>Front Desk Manager San Luis Hotel</span>

San Luis Resort • Galveston, TX

376d

About The Position

The Front Desk Manager at San Luis Hotel is responsible for overseeing the front desk operations, ensuring that all personnel provide attentive, friendly, efficient, and courteous service to guests. The role emphasizes adherence to the Five Diamond Standards and involves motivating and training staff to maintain high service quality throughout guests' stays.

Requirements

• At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• Supervisory experience required.
• Must be proficient with computers, including spreadsheets and word processing.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Motivate, coach, counsel, and discipline all front desk associates.
• Ensure compliance with Pre-Shift Previews.
• Prepare and conduct front desk interviews and follow hiring procedures.
• Develop associate morale and ensure training of front desk associates.
• Participate in required M.O.D. program as scheduled.
• Review front desk hours for payroll and submit to accounting on a timely basis.
• Prepare employee schedule according to business forecast, payroll budget guidelines, and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree