Movement Management-posted 12 months ago
$27,040 - $27,040/Yr
Part-time • Entry Level
Denton, TX

The Front Desk Jr. Associate at Movement Management LLC plays a crucial role in delivering exceptional customer service and fostering a welcoming community environment at the gym. This part-time position is designed for individuals who are passionate about climbing, yoga, and fitness, and who are eager to share that enthusiasm with others. The associate will be responsible for greeting members and guests, educating them about gym amenities, and ensuring a positive experience that aligns with the company's core values of partnership, inclusion, passion, innovation, and integrity.

  • Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.
  • Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.
  • Ensures customer service delivered aligns with our culture, mission, and core values.
  • Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks.
  • Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
  • Pro-actively educates customers on gym amenities, member benefits and promotions and guides customers to best-fit membership, program, or pass options.
  • Takes ownership of role in helping gym meet targets.
  • Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members.
  • Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness.
  • Delivers belay checks, conducts community and facility checks, and instructs Introduction to Rope Climbing and Bouldering classes.
  • Manages common customer service concerns and scenarios effectively, with professionalism.
  • Upbeat and adaptable attitude that fosters a welcoming and inclusive environment.
  • Solid understanding of customer service skills that enable transformative, purpose-driven moments.
  • Clear and effective communicator to support collaboration with others.
  • Ability to multi-task in a fast-paced environment.
  • Problem-solving skills to creatively find solutions for customer needs.
  • Comfortable adapting to web-based programs and registers.
  • Ability to instruct educational programs.
  • Regular evening and weekend availability required.
  • Free membership
  • In-gym discounts
  • Guest visits
  • Retail discounts
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