<span>Front Desk Agent</span>

The Ferrell Realty Group • Abilene, TX

397d • $45,700 - $85,700

About The Position

The Front Desk Agent at The Ferrell Realty Group plays a crucial role in providing excellent customer service to guests. This position involves checking guests in and out, addressing inquiries and complaints, and ensuring a pleasant experience from arrival to departure. The agent will also manage payments and assist with reservations, all while maintaining a professional demeanor in a fast-paced environment.

Requirements

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.

Nice To Haves

• Positive and proactive attitude.
• Skilled at multitasking in a fast-paced environment.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED