<span>Entry Level Customer Support Associate</span>

Albuquerque Communications-posted about 1 year ago
$40,000 - $55,000/Yr
Full-time • Entry Level
Albuquerque, NM
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The Entry Level Customer Support Associate role is designed to provide exceptional customer service and support for a leading telecommunications brand. This position focuses on assisting customers with service alternatives, engaging in the sales process, and contributing to community outreach efforts. The role emphasizes the importance of clear communication, customer satisfaction, and teamwork, with a supportive management team dedicated to the professional development of associates.

  • Communicate clearly with customers while maintaining composure, resolving concerns, and overcoming challenges as needed to ensure customer satisfaction.
  • Properly prepare for customers by developing proposals, preparing for objections, and attending daily sales meetings.
  • Engage in the sales process with each customer from start to finish for a clear and efficient close on the sale, increasing company profit margins.
  • Professionally represent our clients driving increased awareness through superior customer interaction.
  • Develop effective sales strategies to improve consumer education and increase sales margins.
  • Educate consumers on how our services can improve their communication with friends and family.
  • Efficiently navigate order entry system and schedule dates as necessary.
  • Experience in sales, customer service, retail, or client relations is a plus.
  • Self-starter who approaches their profession with integrity and passion.
  • Enthusiasm for making a difference in consumer's lives.
  • Ability to work effectively both as an individual and as a member of a team.
  • Highly persuasive, customer-centric, courteous, self-disciplined, and honest work ethic.
  • Unrivaled interpersonal skills with the ability to overturn objections and close any sale.
  • On-the-job training
  • Professional development assistance
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