<span>Dispatch Manager</span>

Mv Transportation • Atlanta, GA

417d

About The Position

MV Transportation is seeking a Dispatch Manager to oversee dispatch operations, ensuring effective communication with dispatchers and optimizing system performance to enhance on-time service and minimize customer wait times. The role involves leadership, staffing management, and adherence to safety regulations while promoting a positive work environment and high-quality customer service.

Requirements

• Three (3) years supervisory or management experience in the transportation industry.
• Substantial experience in the operation phases of a transit organization.
• Excellent customer service skills.
• Strong working knowledge of Trapeze and problem-solving skills.
• Effective collaboration with fellow employees and strong leadership characteristics.
• Good time management skills and ability to manage multiple tasks concurrently.
• Flexible hours, including long days and weekends.
• Ability to recruit and develop staff for reliable service delivery.
• Knowledge of service area and system parameters.
• Proficient in Microsoft Office software.

Nice To Haves

• Paratransit experience preferred.

Responsibilities

• Provide direction and maintain two-way communications with all dispatchers.
• Monitor system performance and make adjustments to maximize on-time performance.
• Minimize customer wait times for on-call or will-call services.
• Set a positive example for dispatch agents through consistent support and leadership.
• Proactively assess staffing needs based on service hours and peak call periods.
• Define and publish staff schedules according to service demand and collective agreements.
• Recruit, interview, and select employees in compliance with hiring practices.
• Recommend personnel for promotion, demotion, or reclassification.
• Investigate and resolve complaints and incidents in compliance with company policy.
• Impose discipline according to company policy and collective agreements.
• Advise senior management on labor relations strategies.
• Ensure safety regulations are observed and training methods are effective.
• Organize and coordinate dispatch agent training programs.
• Prepare, verify, and authorize employee schedules for payroll purposes.
• Assign work duties to ensure adequate coverage of all shifts.
• Monitor dispatch performance related to incidents and service disruptions.
• Provide dispatch coverage during peak service times and employee shortages.
• Ensure timely communication of passenger cancellations or changes by dispatchers.
• Manage vehicle pull-outs according to schedule and customer expectations.
• Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
• Maintain accurate records and appropriate filing systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: No Education Listed