<span>Dispatch Manager</span>

Mv Transportation-posted about 1 year ago

Full-time • Mid Level

Atlanta, GA

Transit and Ground Passenger Transportation

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MV Transportation is seeking a Dispatch Manager to oversee dispatch operations, ensuring effective communication with dispatchers and optimizing system performance to enhance on-time service and minimize customer wait times. The role involves leadership, staffing management, and adherence to safety regulations while promoting a positive work environment and high-quality customer service.

Provide direction and maintain two-way communications with all dispatchers.
Monitor system performance and make adjustments to maximize on-time performance.
Minimize customer wait times for on-call or will-call services.
Set a positive example for dispatch agents through consistent support and leadership.
Proactively assess staffing needs based on service hours and peak call periods.
Define and publish staff schedules according to service demand and collective agreements.
Recruit, interview, and select employees in compliance with hiring practices.
Recommend personnel for promotion, demotion, or reclassification.
Investigate and resolve complaints and incidents in compliance with company policy.
Impose discipline according to company policy and collective agreements.
Advise senior management on labor relations strategies.
Ensure safety regulations are observed and training methods are effective.
Organize and coordinate dispatch agent training programs.
Prepare, verify, and authorize employee schedules for payroll purposes.
Assign work duties to ensure adequate coverage of all shifts.
Monitor dispatch performance related to incidents and service disruptions.
Provide dispatch coverage during peak service times and employee shortages.
Ensure timely communication of passenger cancellations or changes by dispatchers.
Manage vehicle pull-outs according to schedule and customer expectations.
Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
Maintain accurate records and appropriate filing systems.

Three (3) years supervisory or management experience in the transportation industry.
Substantial experience in the operation phases of a transit organization.
Excellent customer service skills.
Strong working knowledge of Trapeze and problem-solving skills.
Effective collaboration with fellow employees and strong leadership characteristics.
Good time management skills and ability to manage multiple tasks concurrently.
Flexible hours, including long days and weekends.
Ability to recruit and develop staff for reliable service delivery.
Knowledge of service area and system parameters.
Proficient in Microsoft Office software.

Paratransit experience preferred.

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<span>Dispatch Manager</span>

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