<span>Desktop Support (Temp)- San Jose</span>

Lumenis • San Jose, CA

427d • $166,400 - $166,400

About The Position

The Desktop Support position at Lumenis in San Jose is focused on providing technical support for PC-related issues, SAP, and various applications. The role involves assisting end users, managing IT projects, and ensuring timely responses to technical support requests. The position requires a proactive approach to problem-solving and effective communication skills to support both hardware and software needs.

Requirements

• An associate degree or higher from an accredited college.
• 2 - 5 years of relevant experience in desktop support.
• Good customer service skills.
• Experience with SAP and application support for SalesForce, ServiceMax, and Enovia is a plus.
• Proficiency in supporting Windows 7 & 8, Apple MacBook Pro, iPads, and Android devices.
• Excellent oral/written communication, organizational, technical, and analytical skills.
• Experience with Service Desk Suite is a plus.
• Ability to work on projects/priorities in a deadline-driven environment.
• Basic skills in user management in an Active Directory environment, including user permissions and access rights.

Nice To Haves

• Experience with Service Desk Suite.
• Familiarity with enterprise-level video conferencing solutions.

Responsibilities

• Provide assistance, coordination, and follow-up on customer issues with minimal supervision.
• Deliver desktop support, including problem recognition, research, isolation, and resolution for system and application software, MAC/PC hardware, and peripherals.
• Offer Level 1 application support for SAP, SalesForce.com, ServiceMax, and Enovia.
• Translate user requests into requirements documents.
• Record and log all details related to support calls in the call tracking system.
• Perform system software, application, and hardware upgrades.
• Provide telephone support to remote users experiencing software or hardware problems.
• Deliver timely updates and reports to management on project work and unique assignments.
• Setup user accounts and email accounts.
• Configure printers and support for Mac and Windows.
• Proactively address emerging problems and support enterprise-level video conferencing.

Benefits

• Competitive hourly wage of $80 per hour.
• Opportunity to work in a leading global company in the clinical solutions field.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: Associate degree