<span>CUSTOMER SVC/CLERK</span>

King Soopers-posted about 1 year ago

$36,400 - $47,029/Yr

Part-time • Entry Level

Colorado Springs, CO

1,001-5,000 employees

Food Manufacturing

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The Customer Service Clerk at King Soopers is responsible for delivering high-quality service and ensuring an excellent customer experience. This role involves resolving customer concerns, identifying opportunities for operational improvements, and embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position is part-time and requires effective interpersonal skills, a friendly demeanor, and the ability to work in a fast-paced environment.

Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items, and helping them retrieve out-of-reach items.
Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
Oversee front end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front end cleanliness, maintenance, and sanitation.
Determine work priorities and task lists to consistently maintain adequate front end conditions.
Ensure prompt, accurate customer check-out and that front-end associates adhere to company policies, as well as local, state, and federal laws/regulations.
Train, monitor, and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures, and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection, and cleaning).
Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.

Minimum High School Diploma or GED
6 months related experience or training; or equivalent combination of education or experience
Effective interpersonal and customer service skills
Good math skills (ability to add, subtract, multiply and divide)
Sound judgement/decision making skills
Friendly, approachable/outgoing demeanor/team player
Ability to work in a fast-paced environment
Good oral and written communication skills

Familiar with Microsoft Office Word and Excel

Competitive hourly wage ranging from $17.50 to $22.61
Part-time flexible scheduling
Opportunities for career growth and development within the Kroger family of companies

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