<span>Customer Support Specialist (8:00am - 5:00pm PT)</span>

Abridge • New York, NY

370d • $79,997 - $119,995

About The Position

The Customer Support Specialist at Abridge plays a crucial role in delivering exceptional support to both enterprise and individual customers. This position is focused on troubleshooting issues, answering customer inquiries, and providing feedback to improve user experience. The specialist will work in a fast-paced environment, ensuring customer satisfaction while helping to scale the support department as the company grows.

Requirements

• 2+ years of experience in a Customer Service Support role, ideally in a technology support focused team.
• Strong spoken and written communication skills, with the ability to explain technical troubleshooting in an easy-to-understand manner.
• Excellent organizational skills, able to manage multiple priorities while maintaining attention to detail.
• Ability to work with speed and be results-driven in a fast-paced environment.
• Proficient computer skills and comfort with technology.

Nice To Haves

• Familiarity with systems requiring strict adherence to privacy and security protocols, particularly in healthcare.
• Experience working in CRM/Ticketing systems with rigorous tracking.

Responsibilities

• Delight Abridge users by providing timely support in troubleshooting problems and answering questions.
• Provide user feedback to product and operational teams to identify pain points and advocate for user experience.
• Navigate the CRM tool to communicate with users and track contacts and resolutions for data analysis.
• Solve complex issues with curiosity and thoroughness.

Benefits

• Flexible/Unlimited PTO
• 13 paid holidays
• Equity for all salaried team members
• 100% medical insurance premium for employees and 75% for dependents
• 100% dental and vision insurance premium for employees and 75% for dependents
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• $3,000 annual Learning and Development budget
• 401k Plan
• 16 weeks paid parental leave for all full-time employees
• Flexible working hours
• Up to $1,600 Home Office Budget for setup
• 30 days of paid Sabbatical Leave after 5 years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Ph.D. or professional degree