<span>Customer Service Representative</span>

AllShifts-posted about 1 year ago
$37,440 - $150,000/Yr
Full-time • Entry Level
Newark, NJ
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The Customer Service Representative position involves coordinating staffing activities for healthcare clients under the supervision of account managers. The role focuses on delivering exceptional client service, managing staffing operations, and utilizing the company's technology, AllShifts, to enhance efficiency in the staffing process.

  • Provide outstanding client service through effective communication and product knowledge.
  • Coordinate day-to-day management of staffing operations for assigned clients.
  • Maintain strong knowledge of AllShifts technology to maximize staffing efficiency.
  • Work in a metrics-driven environment to meet daily, weekly, and monthly goals.
  • Support employee scheduling, payroll management, promotional marketing, and accounts receivable maintenance.
  • Excellent critical reasoning abilities.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks effectively.
  • Outstanding problem-solving skills.
  • Good time management skills.
  • Strong decision-making capabilities.
  • Proficient in teamwork and collaboration.
  • Strong analytical and interpersonal skills.
  • High attention to detail.
  • Bachelor's degree preferred or equivalent experience.
  • Minimum of three months experience in sales, customer service, management, or leadership.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Short-term disability insurance
  • Long-term disability insurance
  • Life insurance
  • Paid time off
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