<span>Customer Service Representative</span>

Allen Lund Company • La Cañada Flintridge, CA

428d • $43,000 - $45,000

About The Position

The Customer Service Representative at Allen Lund Company plays a crucial role in facilitating communication between the office and customers to manage logistics operations effectively. This position involves handling various tasks related to the distribution of produce loads, ensuring customer satisfaction, and maintaining the company's reputation for reliability and service excellence.

Requirements

• Self-motivated, enthusiastic team player who excels in a fast-paced environment.
• Experience in Freight Brokerage/customer service is a plus.
• Excellent and effective communication skills.
• Strong customer service orientation and excellent work ethic.
• Ability to quickly process information and make decisions.
• Effective negotiation and problem-solving skills, and ability to handle conflict.
• Excellent time-management skills with the ability to multitask.
• Highly organized and detail-oriented.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Manage and distribute produce EDI loads to various offices.
• Manage and distribute produce manual tenders to various offices.
• Provide daily service reports.
• Manage and update the DSR for problem loads company-wide.
• Communicate with traffic departments on daily issues.
• Coordinate bidding on off contract with value-added service.
• Maintain and increase ALC's image and reliability with customers.
• Determine a fair price to charge the customer with management approval.
• Communicate product compatibility and shipping requirements for dry loads and temperature requirements when handling produce loads.
• Coordinate optimal loading and delivery patterns and times utilizing management insight.

Benefits

• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 11-50 employees