<span>Customer Service Representative</span>

Hall's Culligan Water • Wixom, MI

371d • $37,440 - $37,440

About The Position

As an Entry Level Customer Service Representative at Hall's Culligan, you will play a crucial role in ensuring a positive customer experience by addressing inquiries, providing solutions, and maintaining high customer satisfaction. This full-time position offers a starting wage of $18 per hour with opportunities for bonuses, and it operates during standard business hours, Monday through Friday.

Requirements

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations professionally.
• Demonstrated competency in computer and/or tablet use.

Nice To Haves

• Experience with multi-line phones and customer service software.
• Typing speed of at least 40 words per minute.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email.
• Effectively address customer concerns and troubleshoot problems.
• Develop and maintain an understanding of products and services.
• Identify, troubleshoot, and resolve customer problems effectively.
• Manage and prioritize tasks to meet performance goals.
• Accurately document customer interactions in service software.
• Maintain a clean and organized workspace.

Benefits

• Starting hourly wage of $18/hr.
• Monthly and quarterly bonuses.
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package including 401k with company match after introductory period.
• Career advancement opportunities and upskilling programs.
• Free use of Culligan equipment in your home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED