<span>Customer Service Agent, Operations</span>

Omni Logistics-posted about 1 year ago

$47,840 - $47,840/Yr

Full-time • Entry Level

Union City, CA

Truck Transportation

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The Customer Service Agent, Operations role at Omni Logistics involves providing exceptional customer service and support for shipment processing. The position focuses on maintaining customer satisfaction through effective communication and problem-solving while ensuring compliance with relevant regulations.

Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
Daily contact with vendors to obtain pricing, tracking, and bookings
Daily monitoring of shipment status
Invoice shipments
Compile reports and provide support to other staff members
Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management
Work in conjunction with sales and management to establish, implement, and maintain client specific needs
Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
Other duties as assigned

Bachelor's degree in business or related field, or equivalent years of experience
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Basic to advanced computer skills
Demonstrate the ability to work in a fast-paced environment

Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)

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