<span>Client Support Associate</span>

Jackson Hewitt • Baytown, TX

417d

About The Position

The Seasonal Client Support Associate at Jackson Hewitt plays a crucial role in delivering exceptional client experiences in a welcoming, customer service-oriented environment. This position involves engaging with clients, confirming appointments, and providing essential support to ensure a positive journey for clients visiting the office.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting abilities.
• Prior customer service or sales experience is preferred but not required.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Experience in customer service or sales roles.
• Familiarity with tax preparation processes.

Responsibilities

• Engage actively with clients to ensure exceptional experiences.
• Confirm client appointments and follow up with past and potential clients.
• Distribute marketing materials to keep clients informed.
• Keep clients engaged during wait times to enhance their experience.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Low-cost healthcare, dental & vision benefits
• Unlimited Teladoc sessions for $18 per month
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities
• Free continuing tax education
• 401k with Company Match (after 1,000 hours)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed